Maintenance is a society charge, not a retail purchase. Refunds apply only where money was collected in error, duplicated, or not settled to your flat account. See our Terms & Conditions for general payment rules.
Online maintenance payments
- Payments via Cashfree / Razorpay are processed by licensed gateways.
- Successful settlement marks your maintenance bill paid and issues a receipt.
- Maintenance already consumed for the month is generally non-refundable, except where a clear billing or system error is proven.
- Advance / multi-month payments follow the same principle — credits stay on your flat ledger unless an error is confirmed.
Duplicate, failed, or stuck payments
Check Payments → Check Status in the member portal before paying again.
If money was not deducted, you may retry safely.
If money was deducted but status is pending, note the SPT-… reference and contact the office — do not pay twice.
Admin reconciles via Cashfree → Reconcile / Diagnose. Valid duplicates are adjusted or refunded per gateway and society policy.
Society UPI Direct
- Pay the exact amount shown and use the reference in the UPI remark.
- Wrong amount or missing reference may delay confirmation under Pending UPI.
- Excess amounts may be credited to your flat account or refunded at committee discretion after verification.
Facility bookings & cancellations
- Booking fees and deposits follow rates published under Facilities and committee circulars.
- Cancellation refunds depend on notice period and facility rules (e.g. hall / lawn booking policy).
- Contact the society office or raise a request via the portal — admin approves under Bookings.
- No-shows or late cancellations may forfeit part or all of the booking charge.
Chargebacks & disputes
- Initiating a bank chargeback without contacting the office may leave your maintenance register inconsistent.
- Provide flat number, receipt / reference, and payment proof when disputing a transaction.
- Gateway chargeback outcomes follow bank and Cashfree / Razorpay rules; the Society cooperates with verified facts.
Processing timelines
How to request a refund review
Email or visit the society office with:
- Flat / wing number and member name
- Payment reference (
SPT-…), receipt number, or UTR - Date, amount, and brief description of the issue
- Screenshot from bank / UPI app if applicable
SHIVPRIYA TOWERS CO OPERATIVE HOUSING SOCIETY LTD
Plot No. 82, Near Jaitala Bus Stop
Jaitala
Nagpur, Maharashtra – 440036
milindwankhade16@gmail.com ·
shivpriya.tower@gmail.com
Contact form